Service Enterprise Workflows

Orchestrate the systems that don't talk to each other.

Every enterprise runs on a stack that was never designed as one system — Salesforce next to ServiceNow next to SAP next to a decade of custom APIs and a few things nobody wants to touch. I build the orchestration layer that connects them: tool-calling architecture that reads and writes across your real stack, respects your legacy systems instead of ripping them out, and puts a human in the loop exactly where the stakes call for it.

10 wks Briefing to live orchestration
100% Cross-system actions logged
1 KPI Attached before we build

Nobody sits down and designs a workflow that requires six people to copy the same record between four systems by hand. It accretes — a CRM here, a ticketing system there, an ERP nobody wants to migrate off, a custom API someone wrote in 2014 that half the company depends on. Each piece works fine on its own. The cost shows up at the seams.

I build the layer that sits across those seams. It reads and writes to your real systems through typed, permissioned interfaces, carries context between them so nothing gets re-entered by hand, and keeps a human in the loop wherever a step is irreversible or high-stakes. The goal isn't to replace your systems. It's to make them act like one.

What actually makes orchestration work

Connecting two APIs is the easy part. The work that matters is making the connection survive contact with a legacy system that was never built to be called from the outside, and making sure the automation stops and asks before it does something you can't undo.

  • Cross-platform orchestration — one workflow layer that moves data and triggers actions across Salesforce, ServiceNow, SAP, and whatever else your teams actually work in, without forcing anyone off their system of record.
  • Legacy system integration — adapters and interfaces for the systems that don't have modern APIs, so the orchestration works with what you have instead of waiting for a migration that may never happen.
  • Tool-calling architecture with human checkpoints — the automation plans and executes across systems, but hands control back to a person at the steps where a mistake is expensive.

Where orchestration pays for itself

The clearest wins are the workflows that already cross three or more systems and still run on manual handoffs — order-to-cash, case escalation, provisioning, vendor onboarding, anything where a person's real job is re-typing data someone else already entered. I find the workflow that's bleeding hours across the seams, and that's where we start.

Most "automation" projects automate one system and leave the handoffs untouched. I build the layer that owns the handoffs — that's where the hours actually are.

The four pieces of a real orchestration layer.

Built to survive your actual stack, not a clean-slate demo.
01 / Orchestration
Cross-platform coordination
A single workflow layer that moves data and triggers actions across Salesforce, ServiceNow, SAP, and the custom systems in between — no forced migrations.
02 / Legacy
Integration, not replacement
Adapters and interfaces for the systems without modern APIs, so orchestration works with what's already running your business.
03 / Tool-calling
Typed, permissioned actions
Every cross-system call runs through a typed, scoped interface with deterministic fallbacks — no free-roaming calls against production systems.
04 / Checkpoints
Human sign-off where it counts
Irreversible or high-stakes steps route to a person before they execute, with the full trail attached to the decision.
SalesforceServiceNowSAPCustom APIsTool-callingAudit trails

Ten weeks, briefing to live orchestration.

Fixed scope, fixed price, weekly demos during the build.
01Map

Trace the workflow across every system it touches

We follow the process end to end — every handoff, every manual re-entry, every system it crosses — and agree on the KPI before any integration work starts.

02Architect

Design the tool contracts and checkpoints

Typed interfaces to each system, adapters for the legacy pieces, and the human checkpoints are designed together — fixed scope and price, no surprises mid-build.

03Build

Ship into your real stack

We build in sprints with weekly demos against your actual systems, not a sandbox, and harden the orchestration until it holds up under real volume.

04Measure

Prove it against the KPI

We track the workflow against the number we set — hours saved, cycle time, error rate — and keep tuning until the value clears the cost.

Related work.

Orchestration rarely ships alone. These usually come with it.
Service / 01
Enterprise AI agents
Agentic workflows designed around your actual processes, not a demo — built, deployed, and tuned until they hold up in production.
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Service / 08
Digital transformation
End-to-end process modernization — not a rip-and-replace. Every change tied to a number, so you know it worked.
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Service / 06
Decision intelligence
Analytics, dashboards, and predictive models that drive real decisions — built by someone who spent 15 years attaching dollars to outcomes.
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Service / 05
Knowledge systems
Your documents, wikis, tickets, and contracts turned into one queryable, source-cited system that finally answers back — with the receipts.
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Service / 04
Compliance & governance
SOC 2 controls, HIPAA compliance, and deployments built for regulated industries — from day one, not bolted on later.
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Service / 03
AI infrastructure
Local model deployment and hardware builds for organizations that need their data to stay inside their walls. Nothing leaves the perimeter.
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Let's connect the systems that keep costing you hours.

If a process on your team crosses three or more systems and still runs on manual handoffs, that's where we start. I'll tell you what it's worth before we build it.

Let's talk

Markets served.

Remote-first across the United States and internationally — including these markets.

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